Classic styles of the American west.

Customer Service

Shipping & Delivery
We strive to make sure that every order ships within 24 hours from the time of purchase, you will be notified by email when your order has shipped, if there is a problem with the order we will notify you by email.
If you have any questions or concerns about your order please let us know, send us a qucik note from our contact us page and we will get back to you as soon as we can.
All items that qulify for free shipping will go by either ups or usps as we see fit.
Privacy & Security
Centerville Western Stores does not sell, trade, or rent or provide your "Personal Information" to third parties.
We work to protect the security of your Personal Information during any transmission of same by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

You can shop at CentervilleWesternStores.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagramto see how it works.
The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

CentervilleWesternStores.com  is registered with the Authorize.Net Verified Merchant Seal program.

For addional information See our Privacy Policy
Returns & Replacements
If you are not completely satisfied with your purchase, simply return it for a refund or exchange.
To return or exchange your purchase, please wrap the package securely and include the invoice you received with the shipment.
Please indicate the reason for return on the back of the invoice.

Send directly to:
Centerville Western Stores
Att: Centervillewesternstores.com Returns
1500 Lum Road
Centralia, WA 98531

Please allow a minimum 7-10 business days for us to receive and process your return or exchange.

Centerville Western Stores will not accept any packages that are shipped COD.

Shipping and Handling fees are not-refundable Our customer is responsible for shipping charges to and from our facility.
Exchanged items are shipped back to our customers, standard shipping, free of charge.

Centerville Western Stores will not accept returns of any items that have been worn or undergone any form of cleaning process.
Please try on all clothing before washing or dry cleaning. Also, boots should be tried on only on carpet, as scuffed soled boots cannot be returned.

We will send a return or exchange notification receipt for your records.

Shipping Damage
Occasionally merchandise can be damaged while in shipment.
Though we make every attempt to package all fragile items in manner to avoid damage however there is some possibility of damage occurring.
Please immediately contact us at customerservice@centervillewesternstores.com if you open your package and discover a damaged product within.
We will arrange for the pickup of this damaged item by the delivery company and supply you a replacement item as appropriate.
Failure to notify us within one week of receipt of your package may result in your claim being denied.

Worn Merchandise Returns
Occasionally merchandise does not wear as anticipated.
If you are unsatisfied with the wear of your merchandise you may return it to us for inspection.
Please email us at customerservice@centervillewesternstores.com to arrange for merchandise inspection. Boot manufacturers do not guarantee sole wear and may require Centerville Western Stores to send the boots back for factory inspection prior to authorizing a replacement pair.

Your return shipping will be refunded to you if the merchandise is deemed a manufacturer defect and replaced by Centerville Western Stores

Methods of Refund
Original method of payment                                  How we will refund you

Credit Card                                                              Same card as original purchase
Ordering
If you have any truble with your order or our order process please let us know about it, email us at  customerservice@centervillewesternstores.com or send us a qucik note from our contact us page, once your order is complete you will be notified by email.
Payment, Pricing & Promotions
Discount Pricing
**Centervillewesternstores.com pricing is not available in retail stores, Pricing is only available by purchasing online.**
All discounted items are discounted from the original retail price unless specified otherwise.
All Payment for product is due at the time of purchase, once your payment is succesful and your order is complete we will notify you by email.
Viewing Orders
If you have registerd aand created an account with us you can view all of your information from your account page log in here  If you do not have an account visit the Guest Orders and returns Page. If your having trouble accessing your order let us know, send us a qucik note from our contact us page and we will get back to you as soon as we can.
Updating Account Information
If you have registerd aand created an account with us you can view all of your information from your account page log in here . If you are having trouble please let us know, send us a qucik note from our contact us page and we will get back to you as soon as we can.